Behind every Branded Edition that goes live, a seamless collaboration of multiple teams ensures quality, accuracy, and timely publication. Among these essential teams, the Network Operations Centre (NOC) stands as a crucial pillar in the process. Operating behind the scenes, NOC ensures that content is processed efficiently, technical issues are resolved swiftly, and our publications meet the highest standards.
What Does NOC Do?
The NOC plays a key role in maintaining the integrity and smooth operation of our content pipeline. Their responsibilities include:
- Content Processing & Quality Control – Reviewing and ensuring that all content meets our quality standards before publication.
- Global Coordination – Working closely with XML teams worldwide to fix issues and republish new versions of titles when necessary.
- 24/7 Technical Support – Providing round-the-clock assistance via phone, email, and remote access to keep operations running smoothly.
- Legal Content Management – Handling legal article removal requests (legal expunge) and ensuring compliance with regulations.
- Issue Resolution – Collaborating with application developers to raise and track trouble tickets for errors detected during processing.
The Numbers Speak for Themselves
The NOC’s impact is undeniable, handling a massive workload every day to ensure seamless content publication:
📌 1,800 – 2,000 Daily editions processed
📌 54,000 – 60,000 Monthly editions processed
📌 1,000 – 1,200 new versions of titles released per month
These numbers highlight the scale and efficiency of the NOC’s work, reinforcing its indispensable role in our organization.
A Critical Piece of the Puzzle
Without the NOC, our ability to deliver high-quality, timely content to audiences worldwide would be significantly impacted. Their dedication, precision, and problem-solving skills are the backbone of our content publication process.
Next time you read or launch a Branded Edition, remember that behind every page, there is more than one team working tirelessly to make it happen.
